VTech Hack - Public Statement

27 Nov 2015
Data Breach on VTech Learning Lodge

VTech Holdings Limited today announced that an unauthorized party accessed VTech customer data housed on our Learning Lodge app store database on November 14, 2015 HKT. Learning Lodge allows our customers to download apps, learning games, e-books and other educational content to their VTech products.

Upon discovering the unauthorized access we immediately conducted a thorough investigation, which involved a comprehensive check of the affected site and implementation of measures to defend against any further attacks.

Our customer database contains general user profile information including name, email address, encrypted password, secret question and answer for password retrieval, IP address, mailing address and download history.

It is important to note that our customer database does not contain any credit card information and VTech does not process nor store any customer credit card data on the Learning Lodge website. To complete the payment or check-out process of any downloads made on the Learning Lodge website, our customers are directed to a secure, third party payment gateway.

In addition, our customer database does not contain any personal identification data (such as ID card numbers, Social Security numbers or driving license numbers).

The investigation continues as we look at additional ways to strengthen our Learning Lodge database security. We are committed to protecting our customer information and their privacy, to ensure against any such incidents in the future. Our Privacy Statement can be found on our website here.

Email has been set up to handle any enquiries as follows:

US: vtechkids@vtechkids.com
Canada: toys@vtechcanada.com
France: explora_park@vtech.com
Germany: downloadmanager@vtech.de
Netherlands: exp@vtech.com
Spain: informacion@vtech.com
UK: consumer_services@vtech.com
Australia and New Zealand: enquiriestoys_aunz@vtech.com
Hong Kong: corporate_mail@vtech.com
Other countries and regions: corporate_mail@vtech.com
Further details are provided in the FAQ section.

VTech will provide updates at the appropriate time and they will be posted on our website.