Save Ticket SIMPEL

public function saveticket_post()
    {
        $username   = trim($this->post('username'));
        $level      = trim($this->post('level'));
        $nama       = trim($this->post('nama'));
        $email      = trim($this->post('email'));
        $subyek     = trim($this->post('subyek'));
        $desc_pesan = trim($this->post('pesan'));

        if ($username == '') {
            $response = [
                'resp_error' => true,
                'resp_msg'   => 'Username Kosong.',
            ];
        } elseif ($level == '') {
            $response = [
                'resp_error' => true,
                'resp_msg'   => 'Level tidak diketahui.',
            ];
        } elseif ($nama == '') {
            $response = [
                'resp_error' => true,
                'resp_msg'   => 'Nama Masih Kosong.',
            ];
        } elseif ($email == '') {
            $response = [
                'resp_error' => true,
                'resp_msg'   => 'Email Masih Kosong.',
            ];
        } elseif ($subyek == '') {
            $response = [
                'resp_error' => true,
                'resp_msg'   => 'Subyek Masih Kosong.',
            ];
        } elseif ($desc_pesan == '') {
            $response = [
                'resp_error' => true,
                'resp_msg'   => 'Pesan Masih Kosong.',
            ];
        } else {
            $data = array(
                'user_member'      => $username,
                'ticket_level'     => 'Lembaga Penelitian',
                'ticket_subject'   => $subyek,
                'ticket_status'    => 'Open',
                'ticket_date_post' => date('Y-m-d'),
                'ticket_time_post' => date('H:i:s'),
                'ticket_update'    => date('Y-m-d H:i:s'),
            );

            $this->db->insert('lemlit_ticket', $data);
            $ticket_id = $this->db->insert_id();

            // Simpan ke Detail Ticket
            if (!empty($_FILES['fileattach']['name'])) {
                $data = array(
                    'ticket_id'        => $ticket_id,
                    'user_username'    => $username,
                    'detail_level'     => 'Member',
                    'detail_message'   => $desc_pesan,
                    'detail_image'     => $this->upload->file_name,
                    'detail_date_post' => date('Y-m-d'),
                    'detail_time_post' => date('Y-m-d H:i:s'),
                );
            } else {
                $data = array(
                    'ticket_id'        => $ticket_id,
                    'user_username'    => $username,
                    'detail_level'     => 'Member',
                    'detail_message'   => $desc_pesan,
                    'detail_date_post' => date('Y-m-d'),
                    'detail_time_post' => date('Y-m-d H:i:s'),
                );
            }

            $this->db->insert('lemlit_ticket_detail', $data);

            // Header Email Ticket
            $header     = $this->db->get_where('lemlit_content', array('content_id' => 2))->row();
            $dataHeader = $header->content_desc;
            $footer     = $this->db->get_where('lemlit_content', array('content_id' => 3))->row();
            $dataFooter = $footer->content_desc;
            // Kirim Email
            $sender_email = 'no-reply@umk.ac.id';
            $sender_name  = 'no-reply';
            $subject      = '[Ticket ID : #' . $ticket_id . ' ] ' . $subyek;
            $subjectemail = $subyek;
            $pesan        = $desc_pesan;
            $message      = $nama . " (-)<br>" .
                $dataHeader . "<br>
                              Subject : " . $subjectemail . "<br>
                              Status  : OPEN<br>
                              " . $dataFooter;

            $this->load->library('email');
            $this->email->set_mailtype("html");
            $this->email->from($sender_email, $sender_name);
            $this->email->to($email);
            $this->email->subject($subject);
            $this->email->message($message);

            if ($this->email->send()) {
                $dataNotif  = array(
                    'user_pengirim'    => $username,
                    'user_username'    => $username,
                    'notifikasi_date'  => date('Y-m-d'),
                    'notifikasi_desc'  => $pesanNotif,
                    'notifikasi_level' => 'Admin',
                );

                $this->db->insert('lemlit_notifikasi', $dataNotif);

                $listUser = $this->db->get_where('lemlit_users', array('device_id !=' => '', 'user_level' => 'Admin'))->result();
                if (count($listUser) > 0) {
                    foreach ($listUser as $r) {
                        sendNotification($r->device_id, $pesanNotif);
                    }
                }

                $response = [
                    'resp_error' => false,
                    'resp_msg'   => 'Email Ticket Berhasil Terkirim',
                ];
            } else {
                $response = [
                    'resp_error' => true,
                    'resp_msg'   => 'Email Ticket Gagal Terkirim',
                ];
            }
        }

        $this->response($response, 200);
    }