bot.on('message', function(message, args){
          if(message.content.includes ("ticket", "open")){
            message.delete();
            var replyembed = new Discord.MessageEmbed()
            .setAuthor(`Hey ${message.author.tag}`,message.guild.iconURL())
            .setColor("#AA6105")
            .setDescription(`The command for opening a ticket is down below, these include:
            • New Ticket command: please enter \`>new2\` within <#676082177926234112>.
            • Ticket Info: please enter \`.tickethelp\`.`)
            .addField(`You may generate a support pin using the following link`,
            `**[Click here]**<#684663915606441988>`)
            .setTimestamp()
            .setFooter('Master [Code-Docs]', message.guild.iconURL())
              message.channel.send(replyembed);
          }