contacting amazon for the support to transfert this feedback to amazon executives.
this feedback is comming from a long time customer not on this account but on another account dating back from 2004 and prime member since around 2017. it will be organized as the following :
I. unquestionable degradation of amazon delivery system since 2019 :
	1. delivery service process before 2019.
	2. delivery service now.
	3. amazon has to clarify issues with the local delivery postal services.
	4. limit of the support system ?
	5. delivery efficiency.
II. amazon provided tracking number on the tracking page is useless :
	1. not recognized on dpd international system.
	2. not recognized on dpd france system.
	3. not recognized on `la poste` `colissimo` system.
III. the support is useless when the customer needs help for complex issues :
	1. the support chat appears like its run by a chat bot sending automatic ai generated copy/pasted answers and sentences.
	2. the support agent does not listen to the customer feedbacks and do not let the customer explain the the situation from begining to end pushing the customer blatantly and impolitely towards the exit.
	3. impossible to be called back with a +33 indicative number
	4. amazon chat support does not have the required authority to solve and not even forward complex issues to amazon executives.
	4. no compensation for the customer time lost multiple times and the replacement system is useless for customer trusting exclusivity in discount time.



I.1. here is what happened until 2019 when you ordered a parcel at amazon :
_the local delivery service was sending you an amazon sms on your mobile telling to get out to receive the parcel
_the customer would get out and was greeted by a delivery employee with the smile wearing a black amazon cap
_the employee would say `good afternoon sir ! here is your amazon parcel !`
_the customer would take the parcel and the delivery employee would then say : `could we have a signature sir ?` and the customer would say `sure` and the delivery employee `thank you !`
_the signature was then sent to the amazon tracking system to validate the parcel delivery and the parcel integrity.
I.2. here is how it happens since 2019 :
_the item is ordered and cancelled multiple times after multiple orders
_the delivery employee do not call you, you do not received any delivery confirmation mail
_either the parcel is launched over the gate, no delivered and let a pink slip passed by receipt even if you are on site ready to receive the parcel, or straight out stolen.
_you miss every discounts because the item cannot be replaced with the discount even if order it specifically for that.
I.3. amazon executives have to reorder an reclarify their situation contract with the last mile delivery service in foreing territories for these last to take their responsability for their insecure and failing transport. they have to understand that they deal with pseudo organizations postal services state owned in communist territory that are not even able to make work they own wemployees because the company charges are so high that they cannot hire more to fill the need for their delivery. so they contract suppliers delivery companies often quickly hiring dishonest thieves with which they are satisfied to work with and with wich they can avoid to pay the crushing taxes that they normally have to pay for their usual employes. moreover, they are absolyetely refusing to acknoledge that their faulty delivery is inherent to their `management` and `transit security system` and instead shamelessly returning the responsability to the customer and the letterbox. hence, for over usd 20 orders amzon has to stop using simple unsecure delivery tiers like this and at least contract for a delivery with signature for the customer to check and validate the parcel integrity.
I.4. amazon has to be informed of these state owned croocked thieves postal services like in france and stop sticking the entire order invoice displaying the item label and the total bill on the outside of the parcel : how much time amazon will believe the customer relating the item has been stolen and will agree to issue a refund ? is amazon satisfied by letting go the customer through all this ordeal in order to get a refund ?
I.5. the item has been ordered 6 times : cancelled 4x, 1x stolen by french delivery `la poste` `colissimo` employee, the last 1x being completely lost in the wild and not even amazon knows the actual parcel location.
here is the bill of the 6 last orders so far for the same item : not one was received once :
_was cancelled for shady reasons also unknown by amazon, discount was lost for the replacement proposition, refunded after 2 weeks : [ORDER # 112-5386578-8659463, ORDER # 112-2032793-2921835]
_was cancelled for shady reasons also unknown by amazon, discount was lost for the replacement proposition, still not refunded(does not appears on the bank account) : [ORDER # 112-1820967-7405859]
_was stolen by the local delivery service delivery employee from `la poste` `colissimo` contracted by amazon and it was a real ordeal to get refunded, amazon only accepting police report in [english, spannish] but not [french] and all official documents in france are written in [french] exclusively, waited 4 hours to the local police center to get a police report, and struggled 2 days with the amazon support to explain that they have to accept a police report in [french], got refunded 4 weeks after : [ORDER # 112-6502500-2668228]
_is still in delivery progress `This package is delayed due to severe weather in the delivery network.` `Now expected by March 20`, but the exact whereabouts of the parcel is not known in any ways whatsoever by amazon support : [ORDER # 112-4284678-1755466]
what will happen next ?
II.1. the number provided by dpd international is not functional on their website : `https://www.dpd.com/nl/en/receiving/track/` and dpd international only serves customer request for netherlands : `https://www.dpd.com/nl/en/contact/`
II.2. dpd france does not recognize this tracking number. dpd france has been called and they are absolutely unaware of this type of tracking id displayed on each order by amazon.
II.3. the number is also not recognized by local postal services like `la poste` `colissimo`, which has also being called and provided with this track id unrecognizeable in their tracking system.
what is the point to use a tracking number that is not recognized and unsable by any service and this also leads to the type of situation when during the shipping no one knows where is the parcel !
III.1. if amazon believes that these ai like type of answers and sentences are enjoyable in any way, shape or, form, they are making a mistake. to talk to the amazon support is like talking with a bad ai that always answers the same sentences somtimes without even reading the customers concerns not wanting to understand the actual issues raised in the conversation.
some example of your type of customer considerations how does it sound like except being disrespectful to get automated answers like that ? :
`we are unable to take any action and are forced to close the chat. It was a pleasure to assist you with this. Thank you for contacting Amazon`
`Is there anything else I can help you with?`
`I'm unable to offer additional insight on this matter.`
`Yes I understand your concern`
`I will surely share this feedback to my relevant team so that this issue does not happen in future`
`I'm sorry for the inconvenience.`
`Could you please elaborate the issue?`
`Could you please elaborate further so that I can assist you in the best possible manner?`
`I apologize for the inconvenience caused to you we certainly didn’t expect that to happen. Please accept my sincere apologies for any trouble this may have caused you.`
`I'm sorry for the inconvenience you've experienced in this case.`
`Thank you for contacting Amazon Customer Service my name is Sapna. I’ll be happy to help you today!`
`Is this what you need help with?`
`We'll make sure to take a note of this, so that we can prevent problems like this in the future.`
`Hope you understand our limitations.`
`I hope you understand my limitations.`
`I am sorry but this information is not shareable, Hence we regret to inform but we are unable to answer this question.`
`Feedback and suggestion from our customers are taken very seriously.`
`As i can check the issue is about this item hat havent arrived yet. Am I correct?`
III.2. the support experience appears obviously rushed and the customer is always hasted to the exit door. the support do not stop to try to follow the script of a standard issue revolving around a specific order but does not want to actually note the customer complex concerns for further forwarding to the amazon executives outside the support center. this is the culmination of impoliteness when they even close the chat in the middle of the conversation while being so wrongfully conviced about the fact that they solved the issue and they have understaood everything on the subject matter while they actually did nothing and understood nothing !
III.3. the option in the support `request a phone call` menu is not available. when you ask the caht support to call back a +33 number they provided you expensive paid international numbers.
III.4. with so much limitations to do it s investigation job the support cannot actually solve any complex issue especially relatively to shipping issues. the support do not have any direct contact with the internal delivery shipping service `dpd international` and cannot neither ask them what the issue is and gather direct accurate and updated informations about cancelled orders for instance besides speculating on the reason of the issue that are often a lot far off reality. the support also escalate to the `delivery team` which appears to actually not have much more ressources to solve or even report the actual status of suddenly and inexplicably cancelled orders.
III.5. amazon does not give any ways for the customer or the support to contact for escalation or even notify of the situation to higher up amazon executives outside the support center service offices, contracted as a supplier by amazon in india, in relation to unusual cases like the ones presented here.

so the customer remain with these amazon complex unsolved issues waiting months to get an item still not received and processing with oredeals to justifiy and get refunded missing the initial item discounts while choosing amazon for exclusivity and all of this without any compensation whatsoever.


`Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work` amazon executives, instead of auto congratualate yourselves, you have a lot of work to do ! do your actual job !