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ISP Social Engineering Toolkit

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Oct 28th, 2023
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  1.  
  2. AT&T - http://www.att.com/
  3. U-verse Support: 1-800-288-2020
  4. Employee IDs - md905c
  5.  
  6. • Systems: G2, CCTP, SystemX, Clarify, Telegence, MyCSP, Phoenix, Torch, CSR Admin, CTI, Agent Verification System, CCC Tool, DLC, C-Care
  7.  
  8. Sky - http://www.sky.com/
  9. Sky Tech Sppport: 0-844-241-1653
  10.  
  11. • Systems: Cloud
  12.  
  13. Cox - http://ww2.cox.com/residential/home.cox
  14. Cox Support: 877-891-2899
  15.  
  16. • Systems: Polaris (IP), iNav, edgehealth, Icon, IDM, ICOMS, SL2
  17.  
  18. Charter - https://www.charter.com/‎
  19. Charter Support: 713-554-3669
  20.  
  21. • Systems: Sigma, IRIS
  22.  
  23. Comcast - http://www.comcast.com/
  24. Comcast Support: 1-800-934-6489
  25.  
  26. • Systems: ACSR, Comtrac, CSG, Einstein, Grand-slam, Vision
  27.  
  28. Time Warner - http://www.timewarnercable.com/
  29. Time Warner Support - 212-364-8300
  30.  
  31. • Systems: Real, Unify
  32.  
  33. Road Runner - http://www.rr.com/
  34. Road Runner Support: 1-866-744-1678
  35.  
  36. • Systems: Real, Unify
  37.  
  38. Verizon - http://www.verizonwireless.com/
  39. Verizon Support: 1-800-837-4966
  40.  
  41. • Systems: Coffee
  42.  
  43. Items that are capable for look up:
  44.  
  45. Name on file:
  46. DOB on file:
  47. SSN on file:
  48. Phone on file:
  49. Address on file:
  50. ISP Account #:
  51. Primary Account Email:
  52. Credit Card on File:
  53.  
  54. Other Tools / Sites / Providers:
  55.  
  56. Shaw: TOGAF, Marshall White, CF60, Calgary Call Center
  57. Rogers: Icm (can't do ips, but account number/phone number), Sgi (finding more info on account)
  58. Bell: Maxplus, CSM 1 Bill, Singleview
  59. Charter: Sigma, IRIS
  60. Netflix: Obiwan
  61. Verizon: Cofee, Legend, ASCRR (Business)
  62. Yahoo: AMD, Star
  63. T-Mobile: QuickView, Remedy, SAMSON, NCI, T-COMMUNINITY, IHLR
  64. CenturyLink: Qwest Repair Expert[QRX], Facility Check
  65. Charter: Sigma, IRIS
  66. Comcast: ACSR, Comtrac, CSG, Einstien, Grandslam, Vision
  67. Sprint: iCare
  68. Time Warner / Road Runner / Brighthouse: Real, Unify
  69. Telus: Smart Desktop, Cosmo, Parter, Desktop One, Synapsis (IP LOOKUPS), Office Communicator
  70. Optimum Online: TDA
  71. Paypal: Compass, Admin
  72. Amazon: CRC, IVR
  73. Windstream: DataCannon
  74.  
  75. AT&T
  76. Phone Number: 1 (800) 288-2020
  77. Systems: CCTP, G2, CARE, Telegence, Clarify, Phoenix, OMS, CRM, Enabler, OPUS, POSII, Compass, Ordertrack, myCSP, NBI, Ensemble, Xacct, PTT
  78.  
  79. Yahoo
  80. Live Chat: https://io.help.yahoo.com/contact/index?page=contact&locale=en_NZ&y=PROD_ACCT
  81. Systems: AMD, Star
  82.  
  83. Cox
  84. Phone Number: 1 (800) 229-6542
  85. Live Chat: https://www.cox.com/support/emailchat/chatusenglish.asp
  86. Systems: SL2, iComs, iNav, Edgehealth, Remedy, Quikway, Tivia
  87.  
  88. Charter
  89. Phone Number: 1 (888) 438-2427
  90. Live Chat: http://www.myaccount.charter.com/Visitors/chatlive.aspx
  91. Systems: Sigma, IRIS
  92.  
  93. Comcast
  94. Phone Number: 1 (800) COMCAST
  95. Live Chat: https://www.comcastsupport.com/chatentry/
  96. Systems: ACSR, Comtrac, CSG, Einstien, Grandslam, Vision (NOTE: Only Grandslam can do IP address lookups.)
  97. Employee Name: Gilbert
  98. Employee ID: 100-499-892
  99. Employee Region: Boston
  100. Employee SV: Anthony
  101.  
  102. Netflix
  103. Phone Number: 1 (866) 579-7172
  104. Live Chat: https://help.netflix.com/help#startChat
  105. Systems: Obiwan
  106.  
  107. Sprint
  108. Phone Number: 1 (866) 866-7509
  109. Systems: CICS, DB2, MQ, ADABASE, REXX, VSAM
  110.  
  111. Time Warner / Road Runner
  112. Username Retrieval: https://urt.rr.com/
  113. Password Reset: http://pt.rr.com/
  114. IP Management Tool: https://ipmt.rr.com/ipmt/login.jsp
  115. Phone Number: 1 (855) 800-1925
  116. Live Chat: http://www.timewarnercable.com/en/residential-home/support/contact-us.html
  117. Systems: Real, Unified, AAD, ACSR, ATG Tools, iComs, DOCSIS. (DOCSIS, Unified, and Real do IP lookups)
  118. Name: Darryl Estes
  119. EID: E12145
  120. Location: TW-Raleigh in Raleigh, NC
  121.  
  122. Verizon
  123. Login: https://www22.verizon.com/cofee/content/preorderingd2d/login/login.aspx
  124. Phone Number: 1 (800) 837-4966
  125. Live Chat: http://www.verizon.com/Support/Residential/contact-us/index.htm
  126. Systems: Cofee, Legend, DTI Express, iView, iGO, CPE Manager, Marval, Telegence
  127. LCT Home Office:
  128.  
  129.  
  130. Name: Brett
  131. Location: Redmond, WA
  132. OSID: GFA*667
  133.  
  134. Name: Andrew
  135. Location: New York, New York
  136. OSID: Z479046
  137.  
  138. Shaw:
  139. Systems: TOGAF
  140.  
  141. Rogers:
  142. Systems: ICM and STI
  143.  
  144. Bell:
  145. Systems: Maxplus, CSM 1 Bill, Singleview (Singleview does IPs)
  146. Name: Vipin
  147. Employee ID: 604084
  148. Name: Shamari
  149. Employee ID: EY17429
  150.  
  151. T-Mobile:
  152. Systems: QuickView, Remedy, SAMSON, NCI, T-COMMUNINITY, IHLR
  153.  
  154. Opt Online:
  155. Systems: TDA
  156.  
  157. PenTeleData:
  158. Login: http://www2.engr.ptd.net/
  159. Login: http://server4.engr.ptd.net/login/login.cgi
  160. Webmail: https://promail.ptd.net/
  161. Usernames: admin
  162. System: Smart System
  163. Name: Joann
  164. CFR: CSR2 (Employee ID)
  165. Position: Supervisor 2 PenTeleData, Corporate Office
  166.  
  167. Paypal:
  168. Systems: Compass & Admin
  169.  
  170. Fido / Micro-Cell
  171. Systems: ICM - Looks up the account information, Citrix - log into the account
  172.  
  173. CenturyLink:
  174. Systems: Ensemble
  175.  
  176. Frontier:
  177. Systems: JWalk and iNet
  178.  
  179. Blue Ridge:
  180. Systems: iComs
  181.  
  182. Cogent:
  183. Systems: SSRS and Remedy Ticketing System
  184.  
  185. Charter
  186. Hello My Name is Andrew and I'm from the Charter Customer Support in
  187. Greenville South Carolina and i cant access the clients information
  188. our systems are not working could you please provide some details on the
  189. client for me?
  190.  
  191. Comcast
  192. Hello my name is Andrew and I'm from the Comcast Customer Support in
  193. (VICTIMS AREA) and i cant access the clients information my
  194. grandslam cannot connect and im recieving errors. Will you please look up
  195. the information on the client for me?
  196.  
  197. Verizon
  198. Hello my name is Thomas and I'm from the Verizon Customer Support in
  199. Danville and i cant access the clients information my
  200. Legend/Iview (use any) cannot connect and i'm recieving errors. Will you please look up
  201. the information on the client for me?
  202.  
  203. AT&T
  204. Hello my name is Thomas and I'm from the AT&T Customer Support in
  205. Danville and i cant access the clients information my
  206. G2 (use any) cannot connect and im recieving errors. Will you please look up
  207. the information on the client for me?
  208.  
  209. General method:
  210.  
  211. You'll be most successful in getting agents to pull up info by calling the internet technical support for the company, telling an agent you're an internet technical representative, and telling them your systems are down at your call center. Then give them whatever information you have, and get them to pull it up in one of their tools.
  212.  
  213. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  214.  
  215. AT&T Info:
  216.  
  217. Tools:
  218. SystemX - Shows IP, what account it is, lookup by address, runs credit checks, see driver license.
  219. Clarify - Looks up account and logs into the account. Can do full social, ip, phone number, and name.
  220. Telegence - Shows account information including last four of the ssn.
  221. MyCSP - Opens up Torch, SystemX, etc.
  222. Phoenix - Change phone numbers, rate plans, etc.
  223. Torch - Text messager.
  224. CSR Admin - Logs into MyATT account.
  225. CTI - Transfer calls.
  226. Agent Verification System - Verifies employee ID.
  227. CCC Tool - Removes subscriptions.
  228. DLC - See how long the phone has been in service.
  229. C-Care - Checks for upgrades.
  230.  
  231. Employee ID:
  232. First 2 Initials, first 3 of the Social, letter at the end.
  233.  
  234. Example:
  235. Name: Larry Stevenson
  236. SSN: 306-89-7661
  237. UID: LS306Z
  238.  
  239. Employee Logins:
  240. Computer:
  241. Username = UID.
  242. Password is set by the agent. Changes every month.
  243.  
  244. Tool Portals:
  245. Username = UID.
  246. Password is either randomized or set by the agent. Changes every three weeks.
  247.  
  248. Computer Info:
  249. OS is Windows 7 with an Windows classic theme.
  250. Virus protection is McAfee.
  251. Some connect wired and some are wireless.
  252. WiFi names are "AT&T" followed by a number.
  253.  
  254. Online Access:
  255. https://access1.sbc.com/
  256. https://mycsp.cingular.com/mycspportal/appmanager/portal/csp?_nfpb=true&_pageLabel=login
  257. https://attathome.att.com/athome_web/index.jsp
  258. https://sso.sl.attcompute.com
  259. https://attawardslink.com
  260. https://att.corporateperks.com/login
  261.  
  262. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  263.  
  264. Verizon:
  265.  
  266. Tools:
  267. CoFee - Main tool agents use. Looks up accounts by phone number, name, etc.
  268. CPE Manager - Looks up accounts by the IP address.
  269. Legend - Another tool agents use to pull info off an account.
  270.  
  271. CoFee Login:
  272. https://www22.verizon.com/cofee/cpm/login/login.aspx
  273.  
  274. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  275.  
  276. Comcast:
  277.  
  278. Tools:
  279. Grandslam - Looks up by IP, SSN, phone, and more.
  280. ASCR - Looks up account.
  281. Einstein - Looks up account.
  282. Every Comcast tool is within Grandslam as Grandslam is Comcast's "master tool".
  283.  
  284. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  285.  
  286. Time Warner / Roadrunner / Brighthouse:
  287.  
  288. Call 1800-TWCABLE. Enter in a phone number and zip in the area of the IP address. Once an agent picks up tell them a fake name, you work for TWC internet tech support, and you were having trouble looking up a customers account with AAD. Then ask them if they can transfer you to tier 3. They will transfer you then. Once you get transferred to tier 3 say your name and your work for TWC internet tech support. Tell them you were having trouble pulling up an account by IP address. Say that Unified was giving you an error not found. Tell them you don’t have DOCSIS and ask them if they can look up the account in that. They should do it, so give them the IP. Once they pull up the account ask for these things in the order listed:
  289.  
  290. -Name
  291. -Phone
  292. -Address
  293. -MAC Address
  294. -User ID
  295. -Email
  296. -Account Number
  297.  
  298. After this point if you ask for anything else they may get suspicious. They may give it to you, or you might have to call back. Try asking for this information on the account.
  299. -Security measure: Last 4 of the ssn and/or the 4 digit pin code
  300. -customer code
  301. -full driver license
  302.  
  303. After you get that call back TWC and ask to reset your password. Say you forgot the SQA. They will ask for the security measure and customer code then they’ll reset it.
  304.  
  305. You’ll want access into the primary email and the MyServices feature.
  306. Make sure you get both reset, but sometimes you’ll have to create the MyServices account.
  307.  
  308. Also if you want the SSID and network password go to the WiFi live chat once logged into the target’s account. The agents will ask for some information in order to verify you then they’ll ask for the modem MAC address. Give them the MAC address the employee read out to you earlier when you asked them for the MAC address on file. They should then provide you with the SSID name and password.
  309.  
  310. Resources:
  311. Username Retrieval: https://urt.rr.com/
  312. Password Reset: http://pt.rr.com/
  313.  
  314. Tools:
  315. AAD - Used to pull up the account once they have the information on the customer.
  316. Unified - Pulls up by MAC, IP, etc.
  317. ATG Tools / DOCSIS - Basically TWC’s “master tool”. Can do just about anything.
  318.  
  319. If you’re ever asked for an employee ID just use this. It’s legitimate.
  320.  
  321. Employee Info:
  322. Name: Darryl Estes
  323. EID: E12145
  324. Location: TW-Raleigh in Raleigh, NC
  325.  
  326. Regions:
  327. Austin RDC
  328.  
  329. TW-Austin
  330. TW-Beaumont
  331. TW-ColumbusTX
  332. TW-CorpusChristi
  333. TW-DelRio
  334. TW-Dilley
  335. TW-EaglePass
  336. TW-ElPaso
  337. TW-Gonzalez
  338. TW-KansasCity
  339. TW-Kerrville
  340. TW-Laredo
  341. TW-Lincoln
  342. TW-NorthTexas
  343. TW-RioGrandeValley
  344. TW-SanAntonio
  345. TW-Texas Regional
  346. TW-Uvalde
  347. TW-Waco
  348. TW-WitchitaFalls
  349.  
  350. Bright House Network RDC
  351.  
  352. TW-Bakersfield (Bright House)
  353. TW-Birmingham
  354. TW-Cantonment
  355. TW-CentralFL
  356. TW-Defuniak
  357. TW-Detroit (Bright House)
  358. TW-Elmore
  359. TW-Eufaula
  360. TW-Greenville
  361. TW-Indianapolis (Bright House)
  362. TW-TampaBay
  363.  
  364. Charlotte NDC RDC
  365.  
  366. NDC-Charlotte
  367.  
  368. Columbus RDC
  369.  
  370. IN-Columbus
  371. TW-KYN
  372. TW-Louisville
  373. TW-MOH
  374. TW-Milwaukee
  375. TW-NEO
  376. TW-NEW
  377. TW-Regional Midwest
  378. TW-SWOH
  379. TW-WesternOhio
  380.  
  381. Coudersport RDC
  382.  
  383. TW-Coudersport
  384.  
  385. Herndon RDC
  386.  
  387. TW-Herndon
  388.  
  389. NYC RDC
  390.  
  391. TW-Bergen
  392. TW-Liberty
  393. TW-NYCity
  394. TW-StatenIsland
  395.  
  396. Orange RDC
  397.  
  398. TW-DesertCities
  399. TW-Hawaii
  400. TW-LosAngeles
  401. TW-Mountain
  402. TW-MountainWest
  403. TW-Northwest
  404. TW-SanDiego
  405. TW-Southwest
  406.  
  407. Peakview RDC
  408.  
  409. NDC-Peakview
  410. TW-Allegeny
  411. TW-Broomfield
  412. TW-CentralKYOH
  413. TW-Clarksburg
  414. TW-Dothan
  415. TW-MOOKKS
  416. TW-Peakview Regional
  417. TW-Southeast
  418. TW-TerreHaute
  419. TW-VoIP
  420. TW-WesternKY
  421.  
  422. Raleigh RDC
  423.  
  424. TW-Charlotte
  425. TW-Columbia
  426. TW-Fayetteville
  427. TW-Greensboro
  428. TW-Raleigh
  429. TW-Regional-Carolinas
  430. TW-Wilmington
  431.  
  432. Syracuse RDC
  433.  
  434. TW-Albany
  435. TW-Athol
  436. TW-Berlin
  437. TW-Binghamton
  438. TW-Buffalo
  439. TW-CentralNY
  440. TW-Keene
  441. TW-Lancaster (National division)
  442. TW-Portland
  443. TW-Rochester
  444. TW-Syracuse Regional
  445.  
  446. TSG RDC
  447.  
  448. TW-TSG
  449.  
  450. This isn’t really a part of the social engineering lesson, but here are some TWC employee tools accessed online.
  451.  
  452. https://tools.rdc-nyc.rr.com/
  453. https://uptime.rdc-kc.rr.com/
  454. https://tools.nyroc.rr.com/
  455. https://tools.tampflrdc.rr.com/docsis/
  456. https://tools.ohiordc.rr.com/
  457. https://docsis-tools.tampabay.rr.com/
  458. https://tools.ohiordc.rr.com/onodera/
  459. https://tech.indy.rr.com/
  460. https://tech.insight.rr.com/
  461.  
  462. You can find more by using the following Google dork:
  463. https://www.google.com/#q=inurl:tools+site:rr.com+-site:tv.rr.com+-site:jobs.rr.com+-site:features.rr.com+-site:gallery.rr.com
  464.  
  465. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  466.  
  467. Cox:
  468.  
  469. Tools:
  470. Edgehealth - Looks up by IP and MAC.
  471. ICOMS - Looks up account.
  472. SL2 - Looks up account.
  473.  
  474. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  475.  
  476. Optimum Online:
  477.  
  478. Tools:
  479. TDA - Billing tool.
  480.  
  481. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  482.  
  483. T-Mobile:
  484.  
  485. Tools:
  486. Quickview - Looks up account.
  487. Watson - Looks up account.
  488.  
  489. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
  490.  
  491. CenturyLink:
  492.  
  493. Tools:
  494. Ensemble - Looks up account.
  495. JWalk - Looks up account.
  496. INET - Logs into account.
  497.  
  498. ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒
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