VPN 360

Hello,

Thank you for contacting VPN 360 Support, I am sorry to hear that you are experiencing problems with your connection.

It will be a pleasure to assist you with this matter today.

If you are experiencing connection problems, follow these steps:

1. **Select the best connection mode for you. You can find "Connection Mode" on the side menu of our app, it is highly recommended to select "Auto-mode" and try connecting again. If this does not work, please try IKEv2 mode as well.**
1. Select the best server location for you. You can find server locations on top of the main screen.

If none of the above works, please try the following steps:

On iOS:

* Please clear your iOS device cookies and cache files, by tapping 'Settings > Safari > Clear History and Website Data.
* Then reboot your device. After this, try to connect again.

Please let us know if these steps worked for you.

We will be looking forward to your response.

Thanks,